Shipping policy

At Alaska Dog Company, we work hard to get your order packaged and on its way as quickly as possible!

Although shipping may happen sooner, please allow us 5-7 business days to ship your items. An estimated carrier time frame may be given, but this is not guaranteed. 

Once a carrier accepts a package, delays caused by USPS/UPS/FedEx, weather, transportation diruptions, holidays, or or other carrier issues are outside of our control.

Every package should receive a tracking number which customers should use for updates.

If your package is taking longer than expected, please contact us and we will be happy to help review the tracking information, and when appropriate, assist with contacting the shipping carrier.

If a package is potentially lost, with no tracking for 10 business days, Alaska Dog Company will investigate with the carrier and determine appropriate solution.

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, your mailbox, porch, parcel locker, or other delivery locations and contact the shipping carrier. We are happy to assist with tracking information and carrier claims when applicable, but Alaska Dog Company is not responsible for packages after the carrier has confirmed delivery to the address provided as checkout.

Please note that the shipping date is the date your order leaves Alaska Dog Company and is accepted by the carrier. The delivery date is determined by the shipping carrier. We do our best to provide accurate shipping estimates, but we cannot guarantee a specific delivery date unless a shipping service specifically guarantees delivery. 

By placing an order with Alaska Dog Company, you acknowledge and agree to these shipping terms.

Customers are responsible for providing the correct address. If a package is returned because of an incorrect/incomplete address, Alaska Dog Company can charge additional postage before reshipping.

Because Alaska is a remote location for many shipping routes, transit times may occasionally be longer than estimated.