Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Customers are responsible for return shipping costs unless an item was received defective or we made an error with the order. Original shipping charges are non-refundable. Please contact us before sending a return so we can provide return instructions.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at kate@alaskadogcompany.com. Please note that returns will need to be sent to the following address:: 175 N Binkley St. (883) Soldotna AK 99669
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Our dog toys are designed for dogs to enjoy, but no dog toy is indestructible. Alaska Dog Company does not accept returns or provide refunds for toys that have been damaged, destroyed, torn, punctured, shredded, chewed, or otherwise damaged through normal use by a pet. Damage caused by a dog is considered normal wear and tear and is not considered a product defect.
Please supervise your pet while using and toy or product from Alaska Dog Company and remove immediately if it becomes damaged or if pieces become loose.
If you believe your toy or other product arrived defective, please contact us within 14 days of delivery. we may request photographs or other information to help us determine whether the issue is a manufacturing defect. If a product is determined to have a manufacturing defect, Alaska Dog Company will provide an appropriate resolution, which may include a replacement or refund.
If you receive the wrong item or your order arrives damaged, please contact us within 7 days of delivery and provide photographs of the item and packaging. We will work with you to resolve this issue.
Once an approved return is received and inspected, we will process the applicable refund to the original payment method. Refund processing times may vary depending on your bank or payment provider.
If you would like an exchange instead of a refund, please contact us. Exchanges are available to Alaska Dog Company's discretion and are subject to product availability.
Sale, clearance, discontinued, or specially marked final-sale items are not eligible for return or refund unless the item is defective or we shipped the wrong product.
IMPORTANT SAFETY NOTICE
Dog toys are not intended to be indestructible.
Dogs have different chewing styles, strengths, and play behaviors. Alaska Dog Company cannot guarantee that a toy will withstand a particular dog's chewing or play style.
Please inspect toys regularly and discontinue use if the toy becomes damaged.
By purchasing a pet toy from Alaska Dog Company, you acknowledge that toys are subject to normal wear and tear and that damage caused by a pet does not qualify for a return or refund.
Pet toys are not indestructible. Always supervise your pet during play and inspect products regularly. Remove and replace any product that becomes damaged or presents a potential choking or ingestion hazard.
Exceptions / non-returnable items
Certain types of items cannot be returned, it is at the store managers discretion. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Contact email or questions: kate@alaskadogcompany.com